Q: What type of hair do Cleopatra's Crown Hair Extensions sell?
A: We offer luxury, premium quality 100% human hair with the cuticle in tact, limited shedding or tangling. The hair can be dyed or permed. We offer Cambodian, Russian, Mongolian human hair extensions. All bundles are 3.5 to 4 ounces. We also have human hair wigs.
Q: Is the hair synthetic or human?
A: Cleopatra’s Crown Hair Extensions', hair extensions & wigs are 100% human hair. Each product has been tested to ensure no synthetic fibers have been used in its processing.
Q: What is the grade of the hair?
A: Cleopatra's Crown Hair Extensions does not define our hair by grade. The hair grading system is not regulated and cannot be trusted. Our hair is premium quality.
Q: Can the hair be bleached & dyed?
A: Yes, all of our products can be bleached and dyed. We do recommend purchasing our #613 Raw Blonde products or 1B/Brown/613 ombre hair for dying lighter colors, as our natural colored hair will only be able to be lighted to a certain degree. Custom coloring is available, for an additional fee.
Q: How long does Cleopatra's Crown Hair Extensions hair last?
A: Our virgin hair products are guaranteed to last at least 14 months, if the proper care instructions are followed, but in some cases, can last up to 18 to 24 months. Our raw hair products are guaranteed to last at least 6 months, if the proper care instructions are followed, but in some cases, can last up to 9 months.
Q: How do I properly care for my Cleopatra’s Crown Hair Extensions hair products?
A: #1, while installed, co-wash with a light co-wash for the entirety of the installation.
Q: How soon will I receive my hair?
A: You will receive your hair 2-5 business days. Our business days are Monday thru Friday. Orders received after 3PM will be shipped the following business day. We do not offer any express shipping. We are not responsible for any lost packages, however all packages have a tracking number.
Q: What if I do not receive my order within 2-5 business days or my shipment is damaged?
A: If you do not receive your shipment on time or it is damaged, please email us at Cleopatra@cleopatrascrownhair.com You can also call us at 850-879-8122, during our normal business hours.
Q: What are your business hours?
A: Monday-Friday 9:00am-5:00pm EST, Saturday 9:00am-7:00pm EST & Sunday Closed.
Q: What if I’m unsatisfied with my product?
A: If you are not completely satisfied with any of your Cleopatra’s Crown Hair Extensions, please email Cleopatra@cleopatrascrownhair.com and we will work with you to rectify the problem. Your satisfaction is important to us.